Returns & Policies
At Tom Taylor, we treat every customer the way we'd like to be treated. We don't like paying for shipping, so we offer free standard shipping on any order, anywhere in the United States, with no minimum purchase or exceptions. We also offer shipping worldwide for $25 plus duties and customs. We understand getting your order quickly is important, so we make every effort to ship your order the day it's received. You can typically expect delivery of your online order within 4 to 5 business days, although some handmade and limited edition items can't always ship that quickly. When that is the case, we will contact you immediately and provide an expected shipping date. If you have a specific deadline or need a gift by a specific date please contact us and we will do everything within our power to get your items there on time.
All Tom Taylor items are chosen for their beauty, craftsmanship, and durability. We will replace or repair any purchase that does not meet this standard. If you are not 100% satisfied with your purchase, you may return it to us in new condition within 30 days and we will happily process a full refund or store credit. The fastest way to process your exchange or refund is to call us at 800-303-9733 or email us at firstname.lastname@example.org and we can provide further details for your return.
Tom Taylor collects customer information in order to improve customer service, and to offer personalized outreach. We respect your right to privacy. Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction) and marketing outreach (promotions, newsletter signup). We never share your personally identifiable information with anyone.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any purpose beyond filling your order.
Payment for website orders is made through our secure shopping cart. We accept all major credit cards. If you prefer, you may place your order by phone by calling us at 1-800-303-9733. For your security, we do not keep any credit card information.
Tom Taylor understands that you want the best quality products at the best possible price. We work very hard with our vendors and artists to provide exceptional wearable art at a fair price. Tom Taylor rarely offers discounts, except for our annual online events. We would never mark up to mark down. When you make a purchase from Tom Taylor, you can be assured that you are getting our best price.
To participate in our annual online events you must subscribe to our email list. Our newsletter will also keep you up-to-date with other promotions, including new product releases from our artists, opportunities to purchase one-of-a-kind items prior to being offered on our website, trunk shows, artist receptions, and private parties.