Customer Service

Shipping & Delivery

Tom Taylor Belts | Buckles | Bags  offers complimentary USPS Priority shipping on all orders placed on our website, anywhere in the world, with no minimum order sizes or special exceptions. We understand getting your order quickly is important to you, so we make every effort to ship your order the day it is placed. When you order items from our website, most of the time, you can expect delivery within 4 to 5 business days. However, due to the fact that items are handmade and very limited, we cannot always ship this quickly. In those cases, we will notify you that we cannot ship immediately and give you an expected shipping date. Tom Taylor Belts | Buckles | Bags will make every effort possible to meet your deadlines.

Privacy & Security

Tom Taylor Belts | Buckles | Bags respects your privacy. We do not rent or sell your personal information to anyone. Any information that we collect is used to give you better service. For instance, we keep a sales history of all of your purchases.  If you ever have a question about any item you purchased from Tom Taylor Belts | Buckles | Bags, we will have an answer. We do not keep credit card information. All financial transactions are done through a secure third party, PayPal.

Returns & Replacements

If you are not 100% satisfied with your purchase, you may return your item(s) for a full refund or exchange within 60 days. Returns and exchanges must be in saleable condition. Returns may be sent to: Tom Taylor, Inc.; 108 E San Francisco St; Santa Fe, NM 87501. Please include a note with your contact information and the reason for your return.

Ordering

If you have any questions about our products, our artists or need any help placing an order, please call our Santa Fe store at 1-800-303-9733. Our store hours are from 10:00 a.m. to 5:00 p.m, MST, 7 days a week. Or, you may email questions to: info@tomtaylorbuckles.com.

Payment, Pricing & Promotions

Payment for website orders are made through our secure shopping cart. We accept all major credit cards. If you prefer, you may place your order by phone; 1-800-303-9733. For your security, we do not keep any credit card information. Tom Taylor Belts | Buckles | Bags understands that you want the best quality products at the best possible price. We work very hard with our vendors and artists to provide exceptional wearable art at a fair price. Tom Taylor Belts | Buckles | Bags never offers discounts, except for our annual online event. We do not mark up to mark down. When you make a purchase from Tom Taylor Belts | Buckles| Bags, you can be assured that you are getting our best price. To promote our website, we offer free shipping, anywhere in the world, on all web orders. Other promotions, from time to time, may include: social media sweepstakes for a chance to win free products; email notice and opportunity to purchase one-of-a-kind items prior to being posted on our website; artist receptions and private parties. Sign up for our newsletter to keep up with our promotions.  To participate in our annual online event you must opt in to our event email list.

Order Update

If you have any questions about your order or want an update on the status of your order, email us at: info@tomtaylorbuckles.com, or call us at: 1-800-303-9733.

Santa Fe

We love living and working in beautiful Santa Fe.  If we can help you in any way, stop by the store or give us a call at .  We love to share our favorite restaurants, shops, trails, and things to do.